![]() The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at:, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Program information may be made available in languages other than English. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. In accordance with federal civil rights law and U.S. USDA Supplemental Nutrition Assistance Program (SNAP) Non-discrimination Notice To find out more information about the Ohio Direction Card, to check your account balance, review your transaction history, report that you are moving, or report a lost or stolen card call, 1-86 or visit The Ohio Direction Card website. Remember that “eligible purchases” means food or food products but excludes alcohol, tobacco and food prepared to eat immediately, such as food at restaurants. When users make eligible grocery purchases, they simply swipe the card through a reader at the register the amount is deducted from the total monthly benefit amount. Check with the grocery store you go to most frequently and ask how your card will work. It can be used in most any food store checkout line. The card looks similar to and works like a credit or debit card. ![]() ![]() It can be used at most grocery stores across Richland County. Online purchases through Walmart, which is processed through Fiserv, are going through without many complaints.Īlthough the problem is far from over, it seems there has been some relief on the local level.Once families have been approved for food assistance, the Ohio Direction Card (also known as the Electronic Benefit Transfer EBT card) is issued and sent to the individual or family’s address. Southern Ohio, as a whole, appears to be much better than central Ohio, where customers continue to experience problems. In the early hours of Monday morning, consumers began using the EBT system again. Importantly, your friends and neighbors are not trying to make your life miserable because they are having a bad day at work. Therefore, it’s large corporations with government contracts that dropped the ball on this matter. There has also been no response from the Ohio Department of Job and Family Services. Neither company’s website nor Twitter page contained an official statement. Conduent uses another large company called Fiserv to assist with retail processing. In June of 2022, Ohio joined several other states to sign a new contract for EBT processing services with a company called Conduent State & Local Solutions, Inc. The vendor is working to fix this issue and EBT cards will work again once it is resolved.” At that time, The USDA released the following statement about the problem: “EBT cards in a number of states have temporarily stopped working (Saturday) due to a technical issue that the vendor that serves these states is experiencing. In 2013, the outage lasted about 12 hours. That outage affected 17 states, including Ohio, Michigan, Virginia, Louisiana, Mississippi, Pennsylvania, and Georgia. In 2013, a very similar incident happened. ![]() ![]() The issue is the processing company and not the state of Ohio. The chart below shows a portion of the US that is currently most affected by the EBT outage. This chart shows the current reported issues as of the time of this writing.Ĭurrently, the downtrend can be interpreted as either because the problem is slowly being fixed or because people have realized there is a problem and have stopped complaining. ![]()
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